Client Service Delivery Manager (Offshore - India)

India
Full Time
Manager/Supervisor
Job Title: Client Service Delivery Manager
Location: [Hyderabad, India]
Reports to: Managing Director, Smartbridge LLC (USA).

The Mission
We are looking for a Client Service Delivery Manager to lead the day-to-day delivery of a portfolio of client engagements out of our offshore delivery center.
You will be responsible for the dual mandate of Service Delivery Excellence (ensuring profitable, high-quality client outcomes) and People & Organization Management (building, developing, and retaining your engineering team).
Service Delivery Management
  • Portfolio & Engagement Management: Oversee a diverse portfolio of client projects. Ensure all offshore teams meet or exceed the deliverables defined in Statements of Work (SOWs) and Service Level Agreements (SLAs).
  • Client Relationship Stewardship: Serve as the point of escalation for your assigned clients. You will ensure that the offshore team is perceived not as a "vendor," but as a strategic partner that adds value beyond code.
  • Governance & Quality Assurance: Implement robust delivery governance. Conduct regular project health checks and "Red Account" recovery strategies to mitigate risks before they impact the client relationship.
  • Resource Orchestration: Work closely with the US teams to manage the "bench" effectively and ensure rapid, high-quality ramp-ups for new engagements.
People & Organization Management
  • Team Building & Hiring: Partner with recruiting to build and maintain a pipeline of "consulting-ready" engineers who possess both technical depth and client-facing soft skills.
  • Performance & Career Management: Own day-to-day performance management, mentorship, and career development conversations for the members of your team, in addition to delivery oversight.
The Profile: Who You Are
  • Experience: You have 12+ years in the IT services/consulting industry experience and at least 5 years of experience managing engineering teams, with a working understanding of service delivery models.
  • Technical Expertise: You bring strong technical depth in at least one of the following core areas: Microsoft AI Solutions; Data & Analytics; Salesforce; Microsoft Power Platform; or Azure Application Development.
  • Techno-Functional Leadership: You have strong techno-functional experience and are willing to take on People & Organization management responsibilities — hiring, mentorship, and performance management — alongside delivery oversight.
  • The Communicator: You can navigate the nuances of global client expectations and can coach technical teams on how to communicate effectively with stakeholders in the US.


 
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*